AI Powered Customer Service

Email

Contakti blends seamlessly into your existing e-mail system and speeds up the work of customer servicers. All e-mails are visible to right persons, the situation of handling is easily seen and all the conversations can be easily checked afterwards.

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Features

Keep track of customer conversations

Universal Inbox

View and answer every Email from Contakti’s universal inbox. It’s like a smarter version of your email inbox. It's all there, accessible and manageable from one place.

Assign and Transfer

Transfer Emails between departments to make sure it's being handled by the correct staff. Assign tickets to a staff or to a team.

Email Locking

Avoid multiple agents responding to the same email at the same time! You set the amount of time the lock remains on a email. When a email is locked, other staff can not respond to the ticket until the lock expires.

Service Level Agreements

SLA Plans allow you to track emails and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation. Create an unlimited number of SLA Plans and assign them to help topics, departments or email filters.

Internal Notes

Whether you need to ask your teammate a question, or leave yourself some information for later, notes are a handy feature that allow you to attach internal comments to your emails.

Email to Ticket

Tickets always look the same, regardless of the communication channel, i.e. Chat, E-mail, Voice, Feedback Forms, and others. Follow your customer through different channels but always stay in the same type of ticket.