AI Powered Customer Service

Chat

You get a chat feature with Contakti, that you can attach to your homepage for better customer service. Customer service as a whole is moving strongly towards online, while all phone traffic is decreasing. With the chat feature, personal customer service can be done fast and in real time.

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Features

Keep track of customer conversations

Collect Leads

Grow your business with correctly positioned chat components eg. Your webstore. You can reach to serve the customers even before the decision to purchase.

Turn Visitors to Customers

To make money, you’ve got to convert at least some of those visitors and turn them into customers. Thankfully, there’s plenty that you can do to get the ball rolling and start turning a popular website into a profitable website.

Get Leads Offline

How long does it take for you to get back to customers? Minutes, hours, days? Customers expect a high level of engagement from their vendors.

Request a Callback

Callback Request allows your customers to notify you when they need to speak with a live operator, rather than through chat or email correspondence.

Work as a Team

The essence of a good team is how well they communicate to reach a goal. Invite your colleagues in to Chat to resolve issue.

Customer Issue Resolution

Customer engagement means significantly decreasing the amount of effort and time required to help customers and prospects resolve queries, issues, concerns or problems.