Employees calls back to the customers that have tried to contact your company. After a successful call they simply mark the call as done.
Customer can choose a desired time for callback. Our service will inform you clearly when the callback should be made.
Callback Different Number
Customers can choose a different callback number than they are calling from by dialing desired phone number after easy instruction message.
Customer will receive a customized SMS that confirms that the callback will take place. Contakti callback supports several SMS message templates.
The customer will hear the voice message you want to tell him about the callback. If desired, you can also use voice guidance (IVR) to route the customer's right person or group.
Contakti automatically searches the phone number of caller from CRM and external service providers.