This is Contakti

Esa Lahtinen
Founder and CEO

In most industries, a real competitive advantage is achieved through better customer service. Our mission is to provide service to help our clients succeed in their goals.

This is how we think

Our mission is to help you build a successful Customer Experience.

Make It Simple

Our goal is the ability to reduce the complicated to the simple. What matters in software is: does the software do what is supposed to do? Is it of high quality?

Think like a Customer

The best way to understand customer is to listen to them and understanding what they need, so we can deliver exactly what they want.

Focus User Experience

Our focus is to having a deep understanding of users, what they need, what they value, their abilities, and also their limitations.

See Things Differently

We do not copy what someone else has done, we just create new angle and easiest way to handle challenges in your customer service.

Resolve the problems

If we are not part of the solution, we are part of the problem. We find simple solutions to hard problems and we will fix those barriers.

Live to learn

We relentlessly pursue continuous improvement and excellence in projects, products, processes, and services, and define success as getting the right things done well.